Returns & Refunds

Order Cancellation

  • You may cancel the order within 30 minutes of placing the order without charges or fees.
  • Cancellation within 30 minutes will incur a 20% handling fee.
  • After 24 hours your order is in processing and will incur a 40% handling fee and restocking fee upon cancellation.

Returns & Refunds

  • Orders that have already been shipped cannot be cancelled.
  • The custom and personalized sex products are not returnable because they are made just for you.
  • We perform a quality check on your dolls before we ship to you. Therefore, it’s unlikely any damage or defects occur on your dolls. However, in the event, you receive a defective product, we will provide all the necessary kits to help you fix the item. If the damage is severe, such as the head is broken, please let us know and we will solve this.
  • If the item is damaged due to improper use, you are not eligible for any exchanges. You must have common sense and take care of the item to avoid any damage to the product.
  • When making a purchase from RealSexDoll, you are agreeing to the Terms and Conditions of RealSexDoll’s Return, Damage, Exchange and Cancellation Policies.