Cancellation & Refunds Policy

Cancellation & Refunds Policy

Order Cancellations

Due to the high cost and personalized nature of our premium sex dolls, orders are typically non-cancellable once they have entered the production stage. However, we understand that there may be circumstances beyond your control that require cancellation. We are willing to consider such requests on a case-by-case basis.

Please be aware that canceling an order may incur a cancellation fee ranging from 5% to 30%. This fee covers the costs associated with communication between our sales team, retailers, and manufacturing partners for coordinating and progressing your order. The exact fee will be determined based on the specific progress of your order.

We value your understanding and cooperation regarding our cancellation policy. If you have any further questions or if there are extenuating circumstances that you would like us to consider, please don’t hesitate to contact us.

Can I Change My Order?

We accept requests to change your order depending on the option you want to change and the stage of the product in the production process.

If your order is placed within 48 hours, we will provide the change free of charge. If your order has been placed more than 48 hours ago, please contact us as soon as possible to confirm if changes can be made. For example, pubic hair, standing feet, areola color, vagina color, etc. can be changed after the doll is completed. Skin color, tongue, type of vagina, etc. are not changeable.

Changing your order may cause delays and may incur additional charges. To avoid unnecessary trouble, please choose your options carefully when placing your order. If you have any doubts, contacting us is the best solution.

Order Issues – Report to us

All of RSD’s dolls are rigorously inspected before they leave the factory. We will send factory photos to customers via email before shipment, and the dolls will be sent out only after we get confirmation. (If we have been unable to contact the customer, we will ship directly according to the order address. To avoid unnecessary trouble for you, please pay attention to checking the mailbox.)

You should take a video/photo of the outside of the box upon arrival, especially if you find any damage. The unboxing photo or video is an important basis for checking eligibility for refund or replacement. If there is any problem, please report to us with the photo or video within 48 hours of receiving the doll.

Faulty Items
If default options are chosen and your doll looks different from the first photo on the product page, please contact our customer service at the reception of your doll. We will arrange a replacement of the doll or will send you replacement parts depending on the nature of the problem. You must send the doll back to us within 3 days from receipt of goods if you choose to replace your doll. Please make sure the doll and package are brand new and never used before you ship them out.

Damaged Items
We take product quality extremely seriously, every doll is thoroughly inspected before leaving our factory. Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us in 3 days by sending pictures or videos to sales@realsexdoll.com and we will find the best solution for you ASAP. For slight damage due to shipping, we will provide a kit for you to repair. For severe damage, you should take an unboxing video and photo, or else we cannot make sure who is responsible for this.

Missing Items
Check your package to confirm every item you want is there. If you find something is missing, contact us as soon as you receive the package.

Refund Or Return

  • Ordered or custom-made dolls can be replaced if there is an obvious manufacturing defect.
  • Due to the unique nature of our products, we do not accept returns of used items.
  • Refunds and returns are not accepted for used, washed, altered, customized, complimentary, promotional, free choice, and replacement products.
  • Stock dolls may not be unpacked and may only be returned in new condition.
  • Problems caused by improper use or cleaning by the customers are also not included in our returns.
  • Minor damage or crushing. The doll has a long way to go before it arrives, which means there may be some unavoidable minor damage or crushing. Examples include creases, loose nails, loose or detached eyelashes, etc. In the event of similar problems, customers should make reasonable efforts to repair or resolve these minor issues with the guidance and assistance of RSD. These imperfections and minor damages are except our Returns Policy.

The Final Interpretation Right Belongs to RealSexDoll.com

Realsexdoll.com reserve the right to review all returns, refunds, replacements, and cancellations on an individual basis, final decisions will be made at the discretion of RealSexDoll.com. To request a return, refund, replacement, cancellation, or amendment, or for more information, please contact us at sales@realsexdoll.com.